Although we hope there will be no problems after you have moved into your new home, our commitment to you continues for 2 years after the sale has been completed
We are committed to delivering the highest standards of customer service across all stages of the home-buying process
However, we understand that customers may need to get in touch if there’s a problem. The After Sales Service team, which will be detailed in your Homeowner Manual, is your first point of contact to raise any issues, you can email them at [email protected] or call them on 01673 274 008. We strive to acknowledge your complaint within 3 working days.
Once you’ve been living in your new home for a few weeks, you will receive a customer satisfaction survey from us. Please take the time to complete the form, as we really do like to know what you think of us and the service we have provided.